Singing River Candles and Gifts Effective Date: May 27, 2026 Last Updated: May 27, 2026
1. Introduction
Welcome to Singing River Candles and Gifts (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.singingrivercg.com and make purchases through our WooCommerce-powered store.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
2.1 Information You Provide Directly
- Account Information: Name, email address, username, and password when you register.
- Order Information: Billing address, shipping address, phone number, and payment details when you place an order.
- Payment Information: Credit/debit card details or payment account information processed via our payment gateway (e.g., Stripe, PayPal). We do not store full card numbers on our servers.
- Communications: Messages, reviews, or inquiries you send us.
2.2 Information Collected Automatically
- Usage Data: Pages visited, time spent, links clicked, referral URLs, and browser type.
- Device Data: IP address, device type, operating system, and browser version.
- Cookies & Tracking: WooCommerce and WordPress use cookies to manage your session, cart contents, and preferences. See Section 7 for details.
2.3 Information from Third Parties
- Payment processors (Stripe, PayPal, etc.)
- Shipping carriers for delivery tracking
- Analytics providers (e.g., Google Analytics)
3. How We Use Your Information
We use the information we collect to:
| Purpose | Legal Basis |
|---|---|
| Process and fulfill your orders | Contract performance |
| Send order confirmations and shipping updates | Contract performance |
| Manage your account | Contract performance |
| Respond to customer service inquiries | Legitimate interest |
| Send marketing emails (with consent) | Consent |
| Detect and prevent fraud | Legitimate interest / Legal obligation |
| Improve our website and product offerings | Legitimate interest |
| Comply with legal obligations | Legal obligation |
4. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share it with:
- Service Providers: Payment processors, shipping companies, email platforms, hosting providers, and analytics services — only as necessary to operate our store.
- Legal Authorities: When required by law, court order, or to protect our rights.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred. You will be notified in advance.
- With Your Consent: Any other sharing you explicitly authorize.
5. Data Retention
We retain your personal data for as long as necessary to:
- Maintain your account
- Fulfill orders and process returns/refunds
- Comply with legal, tax, and accounting requirements (typically 7 years for transaction records)
You may request deletion of your account data at any time (subject to legal retention obligations).
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your personal data (“right to be forgotten”)
- Restrict or object to processing of your data
- Data portability — receive your data in a machine-readable format
- Withdraw consent at any time (without affecting prior processing)
- Lodge a complaint with your local data protection authority
To exercise any of these rights, contact us at singingrivercg@gmail.com.
California Residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale (we do not sell data). Contact us to submit a verifiable consumer request.
7. Cookies
We use cookies and similar tracking technologies to:
- Keep items in your shopping cart
- Remember your login session
- Analyze site traffic (Google Analytics)
- Enable payment processing
Types of cookies we use:
| Cookie Type | Purpose |
|---|---|
| Essential | Cart, session, and security cookies (cannot be disabled) |
| Functional | Remembering preferences and login |
| Analytics | Understanding how visitors use our site |
| Marketing | Targeted advertising (if applicable) |
You can manage or disable non-essential cookies through your browser settings or our cookie consent banner. Note that disabling cookies may affect site functionality.
8. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption (HTTPS) for all data in transit
- Secure, access-controlled hosting environments
- Regular security updates and patches
- Restricted employee access to personal data
No method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.
10. Children’s Privacy
Our website is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new policy on this page with an updated “Last Updated” date
- Sending an email notification (for significant changes)
Continued use of our site after changes constitutes acceptance of the updated policy.
12. Contact Us
For privacy-related questions or requests:
Singing River Candles and Gifts 143 Cox Creek Parkway, Florence, AL 35630 📧 singingrivercg@gmail.com 📞 256.335.7631